Frequently Asked Questions

We offer free delivery on orders over R500. Standard delivery takes 2-5 business days depending on your location. Major cities like Johannesburg, Cape Town, and Durban typically receive orders within 2-3 business days.

Currently, we don't offer same-day delivery. However, we process orders quickly and most orders placed before 2pm are dispatched the same business day.

Yes! Once your order is dispatched, you'll receive an email with tracking information. You can also track your order on our website using the order tracking page.

We accept credit/debit cards (Visa, Mastercard), EFT payments, Snapscan, Zapper, and Payflex (buy now, pay later). All payments are processed securely through Payfast.

Yes, all our products are 100% genuine. We are an authorized dealer for Brother, HP, Canon, and other major brands. Every product comes with the full manufacturer warranty.

Yes! We offer special pricing for bulk orders. Contact our sales team at sales@bonoloonline.co.za or call us for a custom quote on large orders.

If a product is out of stock, you can sign up for stock notifications on the product page. We'll email you as soon as it's back in stock. Most items are restocked within 1-2 weeks.

We strive to offer the best prices in South Africa. If you find a lower price on an identical product from an authorized dealer, contact us and we'll do our best to match it.

Consider your printing volume and needs: For home use with occasional printing, an inkjet like the Brother DCP-T430W is ideal. For office use with high volume, a laser printer like the DCP-L2540DW offers faster speeds and lower cost per page.

Check your printer model number (usually on the front or top of the printer). Visit our Brother toner guide page for a complete list of compatible toner cartridges for every Brother printer model.

This depends on your printing volume. Standard toner cartridges yield 2,600-3,000 pages. If you print 100 pages per month, a cartridge should last about 25-30 months. High yield cartridges are better for heavy users.

While third-party toner is available, we recommend using genuine Brother toner cartridges for the best print quality and to maintain your printer warranty. Generic toner may cause print quality issues or damage your printer.

We offer a 30-day return policy on most items. Products must be unused and in original packaging. Contact our support team to initiate a return. We'll provide a return label and process your refund within 5-7 business days.

Yes! All our products come with the full manufacturer warranty. Brother printers typically have a 1-year warranty, which can be extended to 3 or 5 years with our extended warranty options.

Contact our support team with your order number and a description of the issue. We'll guide you through the warranty claim process. For Brother printers, we can often arrange direct warranty replacement.

If your product arrives damaged, contact us immediately with photos of the damage. We'll arrange a replacement or full refund at no cost to you.